Refund policy

Last updated: 3 November 2026

This policy covers Clickable Plus, the paid subscription (€7.99 a month, VAT included). The Free plan costs nothing, so there is nothing to refund. It summarises sections 4 and 5 of our terms of service, which apply in full. A Spanish version is available.

Full refund within 14 days

If you are a consumer, you can withdraw from your Plus subscription within 14 days of your first payment, without giving a reason, and get a full refund, even though Plus started straight away.

How to ask for a refund

• Email us at hello@useclickable.com from the address you use for Clickable, saying that you want to withdraw; or
• ask Paddle, our reseller, through the link in your payment receipt.

You may use the model withdrawal form in our terms, but you don’t have to.

When and how you’re refunded

We refund you through Paddle, with the same payment method you used, within 14 days of receiving your request, at no cost to you. Your access to Plus then ends.

Cancelling

You can cancel at any time from the extension (gear icon → Manage subscription and invoices). Plus stays active until the end of the month already paid and then doesn’t renew. We don’t refund part-months, except as set out above.

If Plus doesn’t work as described

You also keep your legal rights as a consumer (conformity of digital services), including a repair, a price reduction or a refund.

Who handles payments

Payments are processed by Paddle.com Market Limited (“Paddle”), which acts as our reseller and merchant of record: Paddle sells Plus to you, charges you, handles VAT and sends receipts, invoices and refunds. Paddle’s buyer terms (paddle.com/legal) also apply.

Contact

King Jensen Perez, Calle del Pez, 9, 1º izquierda, 28004 Madrid, Spain. Email: hello@useclickable.com.