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How do I cancel Netflix?

Updated

On netflix.com: Account, Cancel membership, then Finish cancellation. If Apple, Google or another company bills you, cancel with them.

Cancelling Netflix takes about three clicks on a computer, but only if you pay Netflix directly. If your membership comes through Apple, Google Play or your phone, TV or internet company, you cancel it with them instead. Netflix changes its wording from time to time, so read each button before you click.

Four cards: Netflix (you pay Netflix directly: Account, then Cancel membership), Apple (signed up on an iPhone or iPad: Settings, your name, Subscriptions), Google Play (signed up in the Android app: Payments and subscriptions, Subscriptions), and Another company (included with your phone, TV or internet plan: cancel with them).
Check who bills you first: it decides where the cancel button is.

The step pictures show Clickable on an example streaming site with example dates, not on Netflix. The real pages look different. To get help on the real page, open netflix.com, type “cancel my Netflix” in Clickable, and Clicky highlights each button. You make every click.

What you need

Steps

  1. Open Account

    On netflix.com, point at your profile picture at the top right and choose Account.

    Illustration on an example streaming site: the profile menu is open and Clicky rings Account, while the Clickable panel says Click Account.
  2. Click Cancel membership

    On the Account page, find the Membership section and click Cancel membership. On some accounts it sits under Membership & Billing.

    Illustration: the Account page with a Membership box; Clicky rings Cancel membership next to Change plan, and the panel says Click Cancel membership.
  3. Click Finish cancellation

    Netflix shows when your membership would end and may offer to change your plan instead. To cancel, click Finish cancellation. If Clicky ever points at the wrong button, press Not this and it looks again.

    Illustration: the Cancel your membership page; Clicky rings Finish cancellation, and the panel shows an earlier suggestion, Change plan instead, marked as skipped.
  4. Check the confirmation

    Netflix confirms the cancellation and shows the last day you can watch. You also get a confirmation email. You aren't charged again after that date.

    Illustration: a green message saying Your membership is cancelled, with the last day to watch, and the Clickable panel saying Done.
  5. No cancel button? Cancel where you pay

    If the Account page says you're billed by someone else, such as Google Play, Apple or your phone or TV company, there's no cancel button on Netflix. Follow the link or name it shows and cancel the subscription there.

    Illustration: the Account page says the membership is billed through Google Play, with no cancel button; Clicky rings Manage in Google Play.

Official website: Netflix

Questions

Can I keep watching after I cancel?

Yes. You can usually watch until the end of the period you've already paid for. Netflix shows the date when you cancel.

Does deleting the app cancel Netflix?

No. Signing out or deleting the app doesn't cancel your membership. You have to cancel it on the Account page, or with the company that bills you.

I pay through Apple. How do I cancel?

On your iPhone or iPad, open Settings, tap your name, then Subscriptions, choose Netflix and tap Cancel Subscription.

I pay through Google Play. How do I cancel?

On play.google.com or the Play Store app, open your profile picture, then Payments & subscriptions, Subscriptions, choose Netflix and cancel.

Can I come back later?

Yes. Sign in and restart your membership at any time. Netflix usually keeps your profiles and viewing history for a while after you cancel.

Can Clickable cancel Netflix for me?

No. Clicky highlights the next button and you click it. It never clicks, confirms or cancels anything for you.

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